Description
Leidos is hiring a Project Manager on the ESA V program, in Washington, DC. ESA V is an IT applications and infrastructure services program supporting several customers within the Department of Justice (DOJ). The program provides a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, deskside support, remote trial IT support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing.
This position provides dedicated project management support to the Antitrust division customer. The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ensure quality control in end user services and documentation. They will also be a Domain facilitator for end user services of the customer and will lead projects, collaborate with other domains and teams, and provide regular and ad hoc customer deliverables.
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This position is required to be onsite in Washington, DC metro area at the primary customer location 3 days a week.
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.
The ideal candidate will be personable, articulate, and will focus on making sure that the customer's needs are met quickly and effectively. He or she will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and mission needs, and then be able to translate them into actions. Very good leadership skills are also required to help to effectively lead the development team.
The tasks required for this position include:
- Translate the customers projects and priorities into tasks and deliverables for the other members of the contract team.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements of the program
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Coordinate QA efforts across the team, ensuring that the tasks have been completed with high quality in a predictable manner.
- Ensure project documents are complete, current, and stored appropriately. Develop requirements specifications according to standard templates, using natural language.
- Enforce adherence to customer requirements, documented polices and procedures, and quality end user engagement
- Training and coaching for support staff and end users
- Create and execute project work plans and revises as appropriate to meet changing needs and requirements.
- Successfully engage in multiple initiatives simultaneously, partnering with the customer, subcontractors, and other vendors supporting ATR
- Collaborate with developers, subject matter experts, and technicians to establish the technical vision and analyze tradeoffs between usability and performance needs.
Required Qualifications:
- Bachelors degree and 8 years experience. High school diploma with an additional 4 years experience may be considered in lieu of a degree.
- Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.
- US Citizenship is required.
- Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.
- Experience managing customer projects
- Background in end user technical support and troubleshooting
- Experience in managing or overseeing tier I-IV technicians in support of end user services
- Experience in providing excellent written and oral communication skills
- Experience with ServiceNow and CXONE applications
- Experience establishing goals and meeting project plan objectives
- Excellent communication skills
- Customer interface experience
- Excellent teamwork skills
Desired Qualifications:
- Software development and testing experience
- Systems engineering/business analyst experience
- Experience with Oracle, SharePoint and/or web development
- Leadership skills and experience
- Scrum Master or other Agile certifications
- Government contracting experience
- DOJ Clearance
Salary Range for this position: $92K - $98K
Original Posting Date:
2024-09-04
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $68,900.00 - $124,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.