Description
The NISC IV group at Leidos currently has an opening for a Product/Customer Service Technician to work in our Oklahoma City, OK office. This is an exciting opportunity to use your experience helping the FAA Asset and Purchase Management group support all aspects of printer administration, which would include a large portion of customer service.
Must be able to obtain a Public Trust Security Clearance Suitability (To be eligible for Public Trust Security Clearance, one must be either a U.S. Citizen OR a U.S. Permanent Resident/Green Card holder who has resided in the U.S.A for the past 3 years.
All new hires must pass a drug test prior to starting with Leidos.
Primary Responsibilities:
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The successful candidate must provide Technical Support expertise to the Asset and Purchase Management Group. They must maintain support of assets within the customer support area. Support must include all aspects of research, customer communications, asset tracking, vendor communications, and reporting at the Mike Monroney Aeronautical Center (MMAC). Specifically, they must:
- Research assets using multiple tools.
- Send communication to organizational primaries regarding unsupported assets.
- Gather point of contact (POC) information, shipping information, and cost center code(s).
- Create Service Now request(s) on behalf of the customer/requestor for tracking and accountability.
- Communicate disposal procedures in an accepted medium, generally, email.
- Create ServiceNow tickets for AIT support as needed.
- Monitor delivery and installation of assets to customers.
- Report any issues or problems in an accepted reporting medium.
- Communicate with assigned users for asset information clarification.
- Identify corrective actions required in the property system and, if possible, resolve the issue or escalate to the proper authority.
Basic Qualifications:
- A bachelor's degree and at least 2 years of prior experience are required. Additional years of experience may be considered in lieu of a degree.
- 2-5 years of supporting a computer/printer/network technical work environment.
Preferred Qualifications:
- Previous FAA experience.
Original Posting Date:
2025-02-04
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.