Description

General program information and/or position overview.

The Commercial and International Sector at Leidos currently has an opening for a Operational Excellence Lead to work remotely. This is an exciting opportunity to use your experience helping the SES Services group by developing Operational Excellence (OE) tools and framework to drive transformation across the business and reduce operational risks. The OE lead works with the Data Analytics team and other cross-functional departments to identify, analyze, develop, and measure long term solutions to mitigating business risks and close process gaps.

Primary Responsibilities

• Monitor internal operations and assimilate information from numerous sources to provide CI recommendations or develop strategies to improve organizational performance
• Coordinate with cross functional teams and managers to standardize processes, identify organizational challenges, propose improvement opportunities, and lead, facilitate, and development CI solutions to achieve key performance metrics
• Document, monitor, develop, and provide administrative support for CI solutions that align key goals and objectives focused on meeting customer expectations
• Use CRM tools to manage, maintain, and report programmatic data as directed by CI initiatives
• Monitor key activities and KPIs in all departments to report compliance and adequacy of the system of control, and provide administrative support to CI projects aimed at achieving established objectives and compliance
• Collaborate with the Program and Data Analytics team to monitor, develop, and report performance KPIs utilizing data visualization tools such as Power BI, Tableau, Sigma etc.
• Lead development of process analysis, root cause analysis, problem identification, requirements gathering, benchmarking, user story development, and solution implementation
• Provide administrative support for onsite audit program and manage procedural documentation
• Monitor KPIs and key performance trends and lead reoccurring report out presentations
• Develop and oversee quarterly service review program aimed at documenting performance trends and identifying shifts in process, procedures, or service delivery needs

• Lean Six Sigma certification and demonstrated experience
• BA degree with 4-8 years of relevant experience, or Masters degree with 2-6 years of relevant experience or equivalent years of experience
• Strong communication and collaboration skills in working with managers, stakeholders, and project team members to manage, inform and influence outcomes
• Proven ability to adapt to changing demands and objectives in a dynamic environment
• Experience leveraging critical thinking skills and attention to detail while leading multiple projects in a rapidly developing organization
• Strong leadership and accountability skills with a focus on delivering results
• Experienced with preparing and presenting briefings to leadership, internal customers, key stakeholders
• Ability to facilitate development of people or teams to build and maintain a culture of "ownership" and drive efficiency and process improvement
• Familiar with data governance principles, enterprise data modeling, and data management practices

• 2 years operations experience in Field Service organization
• Knowledge of service operations, service delivery, and/or supply chain processes
• Experience with CRM platform configuration and/or adoption (Salesforce, Hubspot, Etc.)
• Experience leveraging cloud-based no/low-code applications to automate and optimize processes and improve data management (Quickbase, Zoho Creator, Airtable, etc.)
• Training and development experience
• Operations KPI development and performance audit experience
• Demonstrated competence utilizing data visualization tools (Power BI, Tableau, Etc.)