Description
1901 Group at Leidos currently has a need for a Help Desk Team Lead responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This individual will help ascertain the nature of the support request, resolve issues where possible, and escalate to the appropriate work group, when necessary. The technician will be responsible for documenting all work in the customers service management system.
Primary Responsibilities:
- Performs and monitors quality assurance audits
- Promotes user engagement and support
- Conducts team training and development
- Leadership and Team Management
- Ability to maintain compliance and confidentiality
- Shift Management and Performance Monitoring
- Communicate well with Executives, Managers, Peers, and Customers.
- Work in hybrid multi-location operations team administering existing production environment.
- Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System
- Direct/ Lead weapons system configuration, preventative maintenance, issues, and inspections
- Manage and operate multi-user computer systems, including coordination with network engineers
- Develop policies for and effectively manage weapon system resources, including CPU usage, disk usage, and response times to maintain operating efficiency
- Work with vendors, the Government, carriers, and technical staff on network implementation, troubleshooting, optimization and ongoing management
- Test and validate deployment of security patches and software upgrades, non-disruptive whenever possible, in a lab environment, then prepare detail instructions for operations to perform those activities in production
- Support tickets and manage incidents, service requests, and problems through their full life cycle.
- Perform incident analysis to determine possible cause and potential fix.
- Develop, implement, and monitor policies and standards for allocation related to the use of computing resources
- Work under little to no supervision, providing solutions to high-level technical problems of system-wide scope or complexity
- Document status updates and communicate to necessary parties.
- Document troubleshooting steps and knowledge articles for Help Desk teams.
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Basic Qualifications:
- Bachelor's degree and 4+ years of experience in Windows System Administration or Associate degree and 4+ years of equivalent experience or 4 years additional years of experience in lieu of Bachelor's degree.
- Requires basic knowledge of and ability to apply principles, theories, and concepts of narrow technical domain.
- Familiar with ticketing systems and the value of good documentation
- Competent in essential administration concepts around Active Directory, Group Policy, Windows Server 2012, 2016, 2019.
- Proven knowledge with Microsoft Exchange, SharePoint, or M365.
- Familiar with solving simple, routine technical problems following established procedures and policies.
- Basic knowledge of scripting with PowerShell.
- A US Citizen who can obtain a DoD secret clearance.
- Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP].
Preferred Qualifications:
- Certified in Microsoft technologies.
Original Posting Date:
2024-07-03
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $68,900.00 - $124,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.