Description
Leidos CIO Services is looking for a Desktop Support Technician to provide support for our walk-up IT Service Bar in San Diego - CA. This role requires a high level of technical proficiency, excellent communication skills and the ability to organize and process multiple issues in a customer facing role. The team member must be able to quickly and effectively diagnose and determine the best path forward to resolve issues related to PCs, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software, and wireless and wired local network issues. A secondary role will include oversight & support of loaner machines. This will include tracking, maintaining and distributing machines working as an extension of the asset management team.
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This position requires daily onsite support in San Diego, CA. Selected candidate will support the current Leidos location and may assist with standing up other IT Service Bars in the future. Initially, the position will involve training, learning and performing Site Support duties within Leidos to prepare for support at the IT Service Bar in the new Gaithersburg building. The team member will be at the front line of corporate technology implementations, learning the new technologies, and providing guidance and training for the user base on many aspects of the IT experience.
Roles and Responsibilities:
- Daily interface with local personnel at an open desk location and perform general IT maintenance tasks, resolve desktop related issues immediately and determine how to handle/route the more complex IT issues to other support staff.
- Provide guidance to customers on hardware and software solutions/upgrades, including new product acquisitions.
- Conduct training on basic operations and may be called on to assist in further training materials designed to educate organization's computer users about basic and specialized applications. It is imperative that the team member stay up on the latest in operations and updates that are/will be available.
- Support and improve the processes of loaner PC deployment.
- Interface with customers, Security/ CyberSecurity, asset management and other teams to successfully deploy and re-issue these devices.
Required Qualifications:
- Bachelor's Degree in Information Systems or relevant field and 2+ years' desktop support experience with a large, global enterprise. Additional years of relevant experience may be substituted for degree.
- Prior experience should include supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
- Strong experience working in support of desk side services with specific focus on supporting customers on a daily basis.
- Experience supporting Microsoft Desktop/Laptops, Apple laptops, and the various peripherals for these machines.
- 2 years' experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting.
- Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.
- Experience with McAfee (Full Disk Encryption, Antivirus) and SCCM for endpoint management and software delivery
- Ability to multi-task, manage time and follow through with assignments.
- US citizenship is required and able to obtain security clearance as needed.
Preferred Qualifications:
- Familiarity with ServiceNow.
- Familiar with ITIL and ITSM processes.
- At least one relevant industry certification to include MCSA, A+, Network+, Security+.
Original Posting Date:
2024-10-25
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $55,250.00 - $99,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.