Description
The Leidos NISC IV program is hiring for a Computer Technical Support Analyst to provide desktop hardware, Operating System, software, and networking support to the Air Traffic division of the Mike Monroney Aeronautical Center FAA Academy.
For this team, work is generated from a central point as well as scheduled tasking such as patching, windows updates, and planned network and/or classroom moves/upgrades. Scope of support includes: 25 Air Traffic classrooms, 13 Air Traffic Labs, 7 specialized classrooms, and 10 servers in a custom environment as well as traveling to alternate locations to set up and support remote classrooms in order to adhere to existing training schedules.
The responsibilities for this position will include, but are not limited to the following:
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- Support management computer operations on a large-scale computer system or a multi-server local area network and according to production schedules.
- Assist customers experiencing problems with accessing or using computer resources as they apply to the radar training facility.
- Resolve routine non-technical problems following documented procedures and escalate issues as they arise to the correct personnel or group utilizing the current ticketing or tracking system.
- Additionally, provide hardware and software support to internal users on a variety of issues.
- Provides support to fellow team members on escalated issues.
- Responding and resolving to telephone, email, and other requests for software and technical support. Documents, tracks, and monitors problems to ensure a timely resolution.
- Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.
Basic Qualifications:
- Bachelor's degree and 2 or more years of experience. However, additional years of relevant experience will be considered in lieu of a degree.
- Relevant experience supporting computer systems in an enterprise, local office, or classroom/lab environment.
- Experience supporting Windows 10 in a desktop/laptop environment, some networking knowledge, detail oriented and certainly attention to detail.
- Understanding of full setup and distribution of windows operating systems, office products, and ticketing systems general knowledge of other related disciplines.
- Must be able to obtain and maintain a Public Trust Clearance, must be a US Citizen/ permanent resident with the last 3 years spent in the US.
Original Posting Date:
2024-09-04
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $55,250.00 - $99,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.