Description
Leidos National Security Sector is seeking a Computer Support Specialist with a current Top Secret/SCI clearance to support government and military personnel at our customer site at the Naval Support Warfare Center (NSWC) located in Dahlgren, VA.
This is an exciting opportunity to use your experience to respond to employee queries and problems concerning their workstations by providing support in the existing areas of IT hardware installation; break/fix; relocation; repair and disposal and Asset/Property management support. In addition to a competitive salary and benefits, the position offers a schedule that promotes a healthy work/life balance while support to our customer during core hours.
Primary Responsibilities:
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- Provide subject matter expertise in IT hardware installation, relocation, repair (break/fix), removal, and destruction in accordance with customer specifications. This also includes installing software, and supporting meetings, briefings, and conferences.
- Support hardware asset management and assist the Government Property Manager with the annual property inventory.
- Assist in the development, documentation, and execution of a Technical Refresh Program (Tech Refresh) for all government IT assets to include recommending technical and functional specifications and product line model selection for Tech Refresh of desktop computers, printers, and peripheral hardware.
- Update, document, and deliver on-the-job training materials, quick reference guides, task checklists, and Standard Operating Procedures (SOPs), supporting this task.
- Support the collection, analysis, and reporting of information to improve the efficiency of the management of the Enterprise Operations resources.
- Coordinate with other teams (e.g. Networks, Telephony, VTC) whenever assistance is needed to complete the job and resolve the Remedy ticket.
- Performs other duties as assigned, including departmental and cross-functional projects.
Security Clearance Required:
- Current DoD Top Secret/SCI security clearance.
Basic Qualifications:
- High School diploma or equivalent with 5+ years of related work experience, Associates degree with 3+ years of experience, or Bachelor's degree with 2+ years of experience.
- Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher, or the ability to obtain within 30 days from offer of acceptance.
- 5+ years of demonstrated experience in the maintenance and repair of Windows, based desktop infrastructure and desktop peripherals.
- Experience in using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults to resolve the commonly reported basic problems.
- Experience with the Remedy Action Request System, ServiceNow or Equivalent.
- Proficiency in Microsoft Automation Tools (Word, Excel, PowerPoint, Project, and SharePoint).
- Ability to write and speak clearly when exchanging information with customers in person, e-mail, web-based text chat, or other written documents.
NITESONI
EIO2024
Original Posting Date:
2025-02-14
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $57,850.00 - $104,575.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.