Description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to doing the right thing for our customers, our people, and our community.

If this sounds like a mission you want to be a part of, keep reading!

As a Compute Tech Intern under the NASA End-User Services & Technologies (NEST) contract, you will play a key role in supporting the technology needs of NASA's Compute Team. This includes providing essential troubleshooting and repair services for NASA's IT systems, both hardware and software. You'll gain valuable experience in diagnostics, system restoration, and maintenance, while working closely with experienced engineers, vendors, and original equipment manufacturers (OEMs).

• Assist with break/fix support: Help troubleshoot and resolve hardware and software issues with desktop computers, laptops, servers, and other IT devices used by NASA personnel.
• Perform system diagnostics: Conduct in-depth diagnostic assessments of systems to identify and resolve technical problems.
• Repair and replace hardware: Assist in the replacement and repair of broken or malfunctioning hardware, including components such as motherboards, hard drives, and peripheral devices.
• Collaborate with vendors and OEMs: Work closely with external vendors and OEMs to ensure timely delivery and quality of replacement parts and technology components.
• Maintain system performance: Help with regular system maintenance tasks, including software updates, firmware upgrades, and hardware checks, to prevent future failures.
• Document issues and resolutions: Keep accurate records of all issues encountered, troubleshooting steps taken, and resolutions implemented for future reference.
• Assist with tech deployment: Help with the deployment and installation of new systems, software updates, and technology upgrades to improve NASA's computing environment.
• Provide basic support: Offer technical assistance to internal teams and end users in resolving minor computing issues related to hardware and software.

• Currently enrolled in a degree program in Computer Science, Information Technology, Engineering, or a related field at an accredited college/university.
• Strong interest in IT support, hardware repair, and troubleshooting.
• Familiarity with common operating systems (Windows, macOS, Linux) and hardware components (CPUs, RAM, storage devices, etc.).
• Basic understanding of networking and systems administration concepts.
• Comfortable working with diagnostic tools, hardware repair, and system monitoring software.
• Strong problem-solving skills and the ability to identify and resolve technical issues quickly.
• Eagerness to learn and grow in a dynamic, hands-on technical environment.
• Good communication skills and ability to work effectively with a team and external vendors.
• Ability to obtain and maintain a Public Trust clearance.
• US citizenship required.

• Experience with hardware repair, particularly for desktop computers, laptops, or servers.
• Familiarity with troubleshooting software issues, including operating systems and common software applications.
• Exposure to ITIL processes or experience in a helpdesk or support environment.
• Familiarity with IT ticketing systems and tracking tools.

• Hands-on experience with the latest computing technologies and IT support practices.
• Opportunities to work directly with vendors and OEM partners on system maintenance and repairs.
• Exposure to NASA's IT infrastructure and the opportunity to learn from experienced professionals in the tech and IT fields.
• Mentorship and professional development in troubleshooting, diagnostics, and system administration.
• A collaborative work environment where your ideas and contributions will be valued.