As a trusted customer advocate, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS with enterprise customers. You will also need to be adept at interacting, communicating, and partnering with other teams within AWS such as services teams, marketing, and professional services, as well as representing your team to executive management.
Must be open to travel at least 20% including international.

ROLES AND RESPONSIBILITIES
- Support AWS Account teams to help formulate a strategy for the adoption of Streaming Media, Broadcast, Production, Post-Production, Personalization, Analytics, AI/ML, and Supply Chain tools within the Media and Entertainment (M&E) vertical.
- Work with existing and potential customers to deeply understand their business and technical needs. Develop solutions that make the best use of the AWS Cloud platform.
- Collaborate with AWS field sales, training, and support teams to ensure customer success.
- Exhibit Thought Leadership. Evangelize AWS Services and Streaming Media solutions that benefit customers. Share best practices through forums such as AWS blogs, whitepapers, reference architectures and public speaking events such as AWS Summit and AWS re:Invent.
- Act as technical liaison between customers and the service engineering teams, providing product improvement feedback to AWS developers and accelerating the adoption of new features in customer deployments.
- Provide one-to-few and one-to-many training sessions to transfer knowledge to builder considering or already using AWS.
- Capture and share best-practice knowledge pertaining to Media technologies among the AWS solutions architecture community.
- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates.
- Act as a technical liaison between customers, service engineering teams, and support.
- Be able to develop proof-of-concepts for Media applications


About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

BASIC QUALIFICATIONS

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

PREFERRED QUALIFICATIONS

- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
- Experience working with end user or developer communities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.