Recognized as one of Forbes 2024 "America's Best Large Employers" and named to the Forbes 2024 "Best Employers for Diversity", Labcorp is seeking to hire a Senior Key Account Executive to help identify and shape opportunities for Labcorp Diagnostics continued growth.
As a Senior Key Account Executive, you will be responsible for managing a large existing book of business while also introducing focused specialty products, analytical platforms and workflow efficiencies to your clients. Striving for strong customer service with increased growth from this book of business.
The territory for this position will cover the Chattanooga, TN market. It will require mostly day travel with little overnight travel. The primary focus will be healthcare providers to service existing business and promote laboratory testing to help improve patient health and outcomes.
Want more jobs like this?
Get jobs in Chattanooga, TN delivered to your inbox every week.
We are seeking a competitive and collaborative individual with a high degree of communication and business acumen skills who enjoys growing and working with a high-performing team across a wide variety of high-growth areas.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Duties and responsibilities:
- Educates, instructs and upsells all assigned and newly generated accounts in an assigned territory
- Acts as a liaison between the client and the LabCorp operations team in relation to client needs
- Provides ongoing service and problem resolution to customer base
- Ensures customer retention by providing superior customer service
- Recommends solutions that are client focused and persuasive
- Provides account management for client's day to day operations
- Upsells current book of business to increase organic growth
- Works closely with senior sales representatives to grow book of business
- Continuously provides educational material to the client base
- Resolves any customer related issues in a timely manner
- Meets and exceeds monthly retention and upsell revenue quota
Minimum Education and Experience
- High School Diploma or equivalent
- At least 3 years' experience in an Account Management, Client Success role or client facing.
- Experience in a healthcare background
- Experience in the healthcare industry
- Proficient in Microsoft Office
- Must have a valid driver's license and clean driving record
- Must be able to travel to cover assigned geographic area.
- Must live in the Chattanooga, TN area or surrounding cities
- Persuasive verbal and written communication skills
- Superior customer service skills with the ability to build trust-based relationships
- Ability to deliver results in a fast paced, competitive market
- Self- motivated
- Excellent time management and organizational skills
Preferred Qualifications
- Bachelor's degree
- Proven success managing a book of business
- Proven success in upselling & client renewals.
- At least 1 year of clinical operations experience - including an understanding of Electronic Medical Records (EMRs), understanding physician office workflow and service expectation
Why You Should Apply
This role offers an unparalleled opportunity to be a key Contributor in the Labcorp journey towards Account Management excellence. Your expertise will have a significant impact to our mission of Improving Health and Improving Lives
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.