Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations.
Work Schedule: Monday - Friday 2:00pm-10:30pm
Work Location: Overland Park, KS
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
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Job Responsibilities:
- Utilize route management software to schedule, coordinate and dispatch specimen pickups
- Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
- Responsible for specific service area to ensure best possible solutions for client
- Achieve location productivity and expense targets while meeting customer expectations
- Ensure a balance between customer response time, accuracy and cost/productivity targets
- Follow standard procedures for field requests for service and dispatching calls
- Problem solve and provide potential resolutions for any specimen related issue
- Utilize multiple databases to process requests and inquiries
- Performs a variety of administrative/clerical duties as needed
Job Requirements:
- High school diploma or equivalent
- Prior experience in logistics, customer service or operations
- Experience working in a medical courier environment is preferred
- Familiarity with route management software is a plus
- Basic computer and typing skills; Proficient in Microsoft Office
- Strong communication skills; both written and verbal
- Excellent organizational and time management skills
- Strong attention to detail with the ability to multitask
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
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