o Manage all day to day delivery of services.
o Ensure testing quality and on time delivery of services.
o Ensure that an adequate number of trained and competent staff is available to match the workload requirements of the department.
o Be responsible for ensuring client satisfaction.
o Be responsible for meeting established quality measures and on time responses to quality issues as required.

Management:
o Provide support, as required, to the global department leader (director or associate director) and assist in the fulfillment of your responsibilities.
o Participate in and support client visits, audits and inquiries to ensure complete fulfillment of requests and interests.

Performance Monitoring and Evaluation:
o Ensure quality and timely delivery.
o Ensure regulatory compliance.
o Coordinate departmental activities in support of other functional areas.
o Ensure on time delivery of performance reports (TAT metrics) and response to inquiries from other functional areas.

Personnel:
o Recruit, train, develop and retain sufficient supervisory resources for the effective oversight of the global department delivery.

o Convert volume forecasts into specific personnel resource needs and work with the department director to secure necessary and appropriate personnel in a timely manner.
o Plan, schedule and monitor the technical training and development of global departmental staff.
o Ensure an adequate level of appropriately trained staff is available and effectively assigned to meet the requirements of the global department

Thrive personally and professionally at Labcorp

Working at Labcorp, you'll continue to grow in our learning-based culture so you'll know how to expertly respond and adapt as the industry continues to evolve. Here, you'll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people's life.

In addition, Labcorp offers great benefits, global experience and the opportunity to work independently within a team-oriented environment.

What we're looking for

• A minimum of 2 years' management experience
• Good command of Zavacor and SMART
• Familiar with the Statement of Work (SOW)
• Fluent in English, French is a plus

Get to know Labcorp

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.

Here, you can join our more than 60,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people's lives.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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