Error Processing Specialist - Subsidiary Billing (Remote)

Pay range: $15.75 - $18.50/hour or State/Local minimum wage, if higher

SCHEDULE: Mon - Fri, Pacific Time Zone hours (8 am - 5 pm)

Labcorp is seeking to add an Error Processing Billing Specialist in our Subsidiary - Revenue Cycle Management Division! This individual will be primarily responsible for obtaining essential data to ensure clean claim submissions. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs. The result of our work is an innovative, flexible, highly scalable billing operations in a collaborative, fast-paced team environment.

• Be well-versed in all processes and policies to respond clearly to client phone and e-mail inquiries
• Research accounts for adequate billing information
• Completes timely and accurate submission of claims to insurance companies and patients to ensure timely reimbursement
• Interacts with clients, insurance companies and patients to verify billing information is complete and accurate
• Responsible for documenting account activity, updating patient and claim information
• Identifies issues and suggest potential improvements
• Collaborates with your team and to develop best practices to ensure we are providing the best service and experience to all customers
• As needed, communicate via telephone with clients, professionally and concisely.
• Participates in projects that extend beyond your day to day to stretch you to think outside the box

• High School Diploma or equivalent, required
• 1 year required of proven customer service or client facing experience, i.e., retail; call center; health insurance claims processing experience, preferred
• Revenue Cycle Management (RCM) experience, strongly preferred
• Experience Windows-based platforms, required
• Xifin, CRM applications (i.e. Salesforce), preferred
• Bilingual Spanish, a plus
• Concise and professional verbal communication skills to interact with, clients, team members and management via various methods, i.e., telephone, email and virtually.
• Detail oriented with good organizational skills
• Ability to multitask within multiple systems
• Adaptable with changing duties, following an SOP but able to problem solve and deviate as required by specific requests
• Ability to manage time and tasks independently while working under minimal supervision
• Professional and courteous email communication
• Possess a strong work ethic and commitment to improving patients' lives
• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

• Dedicated work from home space
• Internet download speed of at least 50 megabytes per second