Major Tasks:

• Works with leaders on complex ER cases with minimal supervision
• Handles investigations into sensitive matters including but not limited to; violations of Labcorp's Anti-Harassment, EEO, Code of Conduct, Compliance, Conditions of Employment, Workplace Violence policies, gross misconduct, theft, or violation of federal, state, or local law
• Provides coaching and guidance to leaders on workplace concerns that require ER support; may not always work a matter to close - at times will provide coaching and then transition a case to another team member for follow up and close out
• Advises on formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, investigations, and performance matters) and local labor laws
• Participates and may lead employee relations projects and activities
• Coordinates information with other ER team members to ensure compliance with federal state and local country requirements
• Preparation of delivery of training for leaders based on insights gained from case metrics
• Works with the metrics team to supply additional intelligence around case numbers for their business unit in order to inform ER interventions and recommend solutions
• May be required to work across the global team as appropriate

• Minimum of 5 years of Employee Relations experience
• Proven HR experience and interest in employee relations
• Good sound knowledge of relevant employment and labor laws
• Ability to maintain confidentiality with sensitive issues
• Proven customer service focus and organizational skills; ability to prioritize issues that are time sensitive
• Excellent interpersonal skills with demonstrated patience, tact, and respect
• Exceptional verbal, written, and presentation communication skills
• Ability to conduct a thorough and complete investigation and train others on investigative process
• Ability to summarize cases succinctly and give case reviews if required (to peers/legal/ER leaders) in order to make recommendations to the business

• Undergraduate degree in business, law, human resources, or related subject is preferred
• Appropriate HR Certification is preferred (PHR, SPHR, GPHR, CIPD, etc.)
• Extensive experience may also be considered in place of more formal qualifications.

• Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, talent acquisition).
• Familiarity with case management tools and Microsoft Office
• Familiarity with Labcorp policies and ability to refer managers and employees to relevant policies, tools, documents, etc.
• Strong problem-solving skills with minimal guidance required. Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment.
• Ability to look at processes analytically with the desire to innovate and improve