Director, Marketing CoE Operations

Job Description

Overview

The Global Marketing Center of Excellence (CoE) for Labcorp in Bangalore, India serves as a trusted global hub for the Marketing organization. The CoE empowers Labcorp's Marketing organization to be a globally resourced and connected partner for our business and brand. The Center of Excellence is an integral part of the marketing organization to drive profitable growth, differentiate our brand and advance our businesses. The CoE spans across multiple Marketing functions, including Customer Marketing, Brand & Communications, Digital Marketing, Analytics & Insights and more.

We are seeking a Director, Marketing CoE Operations to drive operational excellence within our growing Marketing CoE.. The role will serve as a key liaison between global marketing teams, executive stakeholders, and operational functions to drive impactful marketing initiatives.

• Strategy Execution: Execute the vision, strategy, and roadmap for the Marketing CoE, established by the head of Marketing CoE. Ensure the CoE team members priorities align with the business priorities, defined by functional heads in US and Marketing CoE Head in India.
• Operational Excellence: Day-to-day oversight of programs run with Global CoE and operations in India. Track resource utilization with functional leads and direct managers, and highlight gaps as needed. Implement the 'ways of working' across a global Marketing team: best practices, standardized workflows, and performance measurement frameworks defined by the Marketing CoE Head.
• Team Building: Hire the right talent for roles identified by the functional leads and Marketing CoE head; onboard and train new team members
• Measurement & Impact: Measure and monitor the impact of the CoE, by metrics defined by the Head of Marketing CoE. Lead continuous improvement initiatives to enhance scalability and impact of the CoE.
• Communication: Serve as the primary liaison between the Head of Marketing CoE and internal stakeholders. Prepare executive briefings, reports, and presentations for leadership meetings and business reviews
• Employee engagement: Act as a key facilitator for people development, talent management, and team engagement initiatives.

• This role requires a combination of marketing expertise, operational excellence, and people leadership abilities to build a high-performing, globally connected team.
• It requires a strong understanding of marketing strategies, business operations, and transformation. Proven ability to manage high-impact projects and drive results in a complex, matrixed organization.
• 14+ years experience, in Marketing / Marketing Operations / Chief of Staff / Integrated or Customer Marketing roles
• Strong understanding of Global Capability Centers (GCCs) or CoE models and how to drive efficiency in a matrixed global structure. Experience of building a GCC or a subset of it, is preferred.
• Healthcare / life science industry background preferred
• Minimum 3 years of experience of leading a team of 10+ members
• MBA in Marketing is desirable
• Expertise in project management, performance measurement, and process optimization.
• Meticulous attention to detail and effective storytelling
• Strong communication, copywriting and editing skills needed. Ability to effectively engage with senior executives, business leaders, and global stakeholders.