• Answer calls timely and professionally
• Respond accurately and efficiently to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints within our department duties
• Provide customers with service information
• Enter customer information in accurate manner
• Process supply orders, forms request and other application needs
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary with email, fax or other electronic devices (we are inbound this should be minimum)
• Complete call logs
• Produce call reports as requested
• Follow policies and procedures including attendance, performance guidelines, and scripting
• Consistently achieve departmental metrics such as:
  
  <= 1 hr Not Ready
  
  Zero Return Calls to Queue or From Time Out
  
  Average speed to answer < 20 seconds
  
  Login time = 8 hrs
  
  Abandon rate < 3%
• Operating within organizational chain of command and any other tasks and responsibilities assigned by the supervisor or manager

Education/Experience requirements:

• HS Diploma required
• At least two years of relevant customer service experience

Work Schedule: Monday - Friday, 10am - 7pm EST

Pay Range: $15.75 - $19/hr

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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