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Client Contact Representative

AT Labcorp
Labcorp

Client Contact Representative

Madison, WI

At Labcorp, we offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career. We put our trust in science and in one another. This is your chance to become part of a team that helps to bring the miracles of medicine to market sooner, as Labcorp Drug Development has helped pharmaceutical and biotech companies develop one-third of all prescription medicines on the market today.

Essential Job Duties:

  • Performs client contact duties related to inventory and disposition.
  • Performs any combination of archive tasks, including labeling, receipt, transferring, tracking, inventory, archival, shipping, and disposal of materials.
  • Uses tracking systems as appropriate to maintain sample and study integrity.
  • Accurate protocol and relevant documentation interpretation (i.e., Sample Analysis Outline, client paperwork).
  • Document and communicate discrepancies to appropriate personnel and leads problem solving.
  • Submits audit responses to QAU inspections as needed.
  • Maintain client and business confidentiality.
  • Plans, prioritize individual and team workloads and responsibilities.
  • Communicates effectively with internal and external customers.
  • Lead or participates process improvement initiatives.
  • Ensures adherence to company Global/Regional/Local SOP's as appropriate.
  • Complies with relevant Environmental, Health and Safety at work regulations and Company Policies.
  • Competent with environmental system monitor as appropriate.
  • Maintains storage units.
  • Ensures company procedures are followed in relation to security and access to relevant areas and data or sample integrity.
  • Performs training and development relevant to grade.

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Requirements:

  • High school diploma or GED (Associate's degree preferred)
  • 2-3 years' applicable work experience.
  • Ability to use several software packages i.e. Word, Excel, Outlook.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Client-provided location(s): Madison, WI, USA
Job ID: labcorp-2448321_1354330948
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Pet Insurance
    • Mental Health Benefits
    • FSA
    • HSA
    • Fitness Subsidies
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Flexible Work Hours
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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