Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
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Key Responsibilities:
- Primary responsibilities include performing project-based engineering, design, installation and troubleshooting of data networks
- Ability to assist presales engineering team
- Creates technical deliverables including network assessments, capacity planning, detailed design documents, implementation plans, configurations, and change orders.
- Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance
- Work with the engineering team to successfully implement data network solutions
- LAN routing, switching and security configuration and deployment in an enterprise environment
- Assist clients through planning, design and implementation of data networks
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- Minimum, 5+ years' experience on Data Center, SD-WAN (Cisco) architecture.
- Cisco Routers: 1900,2800,3800,3900 & ASR
- Cisco Switches: 3750X,3560X,2960,4500,4900,6500 &
- DC Networking-ACI, Nexus 2K,5K,7K,9K
- Good Knowledge and Hands on Static and Dynamic Routing protocol and failover concepts: EIGRP, OSPF, BGP, MPLS, VRRP, HSRP/static routing. Others: Multicast, DMVPN, Tunnels, IPV6 &IPV4
- Switching protocols & methodologies: VPC,VDC.OTV,VXLAN,VLANS, Spanning-Tree, VTP, Ether Channel,Stacking,802.1q tagging/trunking, Port Aggregation, Power Over Ethernet (POE), Failover/Fallback of Hardware & Link (High Availability)
- In-depth knowledge of Network Tools - Cisco ISE, Cisco Catalyst Center, ScienceLogic, ThousandEyes, NetProfiler, Ansible Tower, Everbridge xMatters, Cortex XSIAM, NetBox, Infoblox, ServiceNow.
- Concept and experience of Network Automation/orchestration using API & SDK's offered by OEM, work knowledge of Python scripts development for simple automation.
- Knowledge of Firewall, Proxy and security and IP Services (DNS/DHCP) products and tools.
- Knowledge of Network Capacity and Performance management.
Preferred Technical and Professional Certification
- CCIE, CCNP, CCNA or equivalent technical knowledge and Ansible Tower or Scripting skills.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.