You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You'll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.Also , You'll be responsible to:

• Effective communication is crucial for collaborating with team members, providing user support, and liaising with vendors and stakeholders. This includes clear verbal and written communication in English, active listening, and the ability to convey technical information to non-technical audiences.
• ocus on providing excellent customer service to end-users and stakeholders is key. This involves being responsive to user queries and issues, empathizing with their needs, and striving to exceed their expectations.
• The IT landscape is constantly evolving, so a willingness to learn new technologies, adapt to changes, and stay updated on industry trends is crucial for long-term success in the role.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• 6 to 8 years of experience.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Intermediate English
• Ability to discuss and pitch the technical solutions with clients as per the business needs
• Cisco Routers: 1900,2800,3800,3900 & ASR
• Cisco Switches: 3750X,3560X,2960,4500,4900,6500 &
• DC Networking-ACI, Nexus 2K,5K,7K,9K
• Good Knowledge and Hands on Static and Dynamic Routing protocol and failover concepts: EIGRP, OSPF, BGP, MPLS, VRRP, HSRP/static routing. Others: Multicast, DMVPN, Tunnels, IPV6 &IPV4
• Switching protocols & methodologies: VPC,VDC.OTV,VXLAN,VLANS, Spanning-Tree, VTP, Ether Channel,Stacking,802.1q tagging/trunking, Port Aggregation, Power Over Ethernet (POE), Failover/Fallback of Hardware & Link (High Availability)
• Security: Network Layer-2 & Layer-3 Security
• Good Understanding of DNS,DHCP, NTP,NAT,PAT etc.
• Network Management/Monitoring Tools Like SolarWinds Orion, Nagios & Cisco Prime and others
• Security Knowledge - Checkpoint Firewalls, Cisco ASA, Firepower, FTD, FMC, Palo Alto, Juniper SRX .
• Expertise in Documentation for Networks
• Certifications: CCNA/CCNP/CCSP/CCIE

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.