Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Network Engineer at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
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You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Network Engineer you'll perform varying degrees of problem determination and resolution expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Network Engineer at Kyndryl, you'll receive an extensive and diverse set of technical trainings and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
Responsibilities:
- Install, support, maintain and troubleshoot data center networking equipment
- Perform advanced troubleshooting of Data Center networking solutions
- Provide on call support as required
- Assist Architecture team in the design and implementation of equipment supporting new projects as required
- Provide guidance and leadership to less experienced engineers.
- Interface with vendors, third party partners, carriers, end-users, and internal engineering departments to maintain and provide a highly available and reliable network infrastructure
- Work with minimal supervision and instruction on routine work, and develop implementation approaches on new assignments
Required Qualifications
- Educational Background: Bachelor's degree in computer science, Electrical Engineering, or equivalent experience.
- Experience: 5-7 years of experience supporting enterprise networks in a Data Center environment.
- Network Expertise: Deep expertise and experience in working with firewalls and load balancers.
- Cybersecurity Practices: Knowledge of Bitwarden cybersecurity practices, including encryption, secure password management, and overall cybersecurity best practices.
- DDI Management: Deep understanding of managing DNS, DHCP, and IP address management (IPAM).
- Troubleshooting Skills: Ability to perform complex troubleshooting, including capturing and analyzing network packet traces.
- Monitoring Tools: Experience with monitoring tools such as LogicMonitor, and understanding of network, server, and application monitoring, including SNMP, WMI, and other protocols. Proficiency in scripting and data interpretation.
- Network Mapping: Experience with NetBrain, including knowledge of network mapping and visualization tools for dynamic network environments, as well as expertise in diagnosing and troubleshooting network issues using tools like traceroute and packet capture.
- Authentication & Authorization: Understanding of AAA (Authentication, Authorization, Accounting) principles and their application in network security.
- Cisco Networking: Strong knowledge of Cisco networking devices and the implementation of TACACS+ for securing access.
- Tools Knowledge for: Infoblox, Netbrain, Logic Monitor and Bitwarden
- Experience creating network designs, including LANs, WANs, and intranets, to meet business goals.
- Oversee the installation of network hardware and software, ensuring everything is configured correctly.
- Proficiency in network hardware and software, strong analytical and problem-solving skills, and knowledge of network security protocols.
Preferred
- Cisco CCNP or higher certification preferred or any other related certification
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.