If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.

Who You Are

Manage production operating system resource availability

 Perform production operating system IPL / reboot

 Monitor production operating system, and devices

 Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional outages (every single customer outage)

 Ensuring that Service Management (account team) has been contacted to confirm that the service has been restored to the customer's satisfaction (or problems reported by a customer)

 Facilitate and/or make service restoration decisions/recommendations (engage the Account Team as required).

 Ensuring that the progression of the problem restoration and all relevant times are documented

 Contributing to the outage review or RCA process as required

 Ensuring that internal notification and escalation activities are executed

 Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications)

 Execute recovery procedures for production operating systems and devices

 Execute and reply to console commands

 Ensure procedures are implemented and followed

 Take the appropriate, predefined recovery actions for the various operational events

 Restart failing components after an outage

 Record and route problems to appropriate support groups

 Provide operational status as required

 Execute recovery procedures for production operating systems and devices

 Perform automated startup and shutdown of the production operating system

 Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts

 Monitor subsystems (e.g. IMS, CICS, DB2, IDMS)

 Managing (i.e. owning) the incident through service restoration

 Validating severity classification of the problem

 Determining the scope of the problem

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.