At Kyndryl, we value effective communication and collaboration skills. When you recognize opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You'll be the go-to person for problem-solving of customers' business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies.

You'll be responsible to create a comprehensive disaster recovery plan that outlines strategies, procedures, and responsibilities for recovering systems and data in various disaster scenarios. Regularly review and update the disaster recovery plan to reflect changes in the organization's infrastructure, business processes, and technology. You will assess potential risks and vulnerabilities to the organization's IT systems and infrastructure, conduct a Business Impact Analysis to identify critical business functions, data, and systems, and determine their recovery priorities.

You'll be the go-to person for our customers to define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for different business functions and systems, establish metrics to measure the effectiveness and efficiency of the disaster recovery processes, and organize and conduct regular disaster recovery drills and tests to validate the effectiveness of the recovery plan and identify areas for improvement. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others

Required Technical and Professional Expertise

• 2+ years of experience in Customer Service or Technical Support
• Experience in disaster recovery management and DR tools ( MANDATORY)
• Experience in Scripting perl and TCL/Shell/Batch/PowerShell/Expect Scripts or similar scripting languages is must
• Knowledge of writing scripts to integrate with different technologies using CLI's /API's
• Working knowledge with Linux and any database (Oracle, MySQL)
• Strong understanding of the Data Protection (Back-up & Recovery, BCP DR, Storage Replication, Database Native Replications, Data Archival & Retention) for application workloads such as MS SQL, Exchange, Oracle, VMware, Hyper-V, azure, AWS etc
• Extremely good hands-on experience with Standalone and Clustered UNIX (AIX/Solaris/HPUX/RHEL/etc.) and windows platform

Preferred Technical and Professional Experience

• Should be able to Understand and strong knowledge of any Storage Replication technology with various DR Scenarios
• Application testing experience may be added advantage Overall IT Infrastructure understanding is an added advantage Cyber (IT) Security related experience is an added advantage

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.