Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer's networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology.

In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance.

• Implement and manage branch side Switch - VLANs, VTP, and trucking, Ensure network availability, performance, and security.
• Troubleshoot branch WAN issues using tools like ping, traceroute, and SNMP..
• Provide L1 support for branch networks, resolving hardware and software issues for Network devices.
• Ensure branch network devices are compliant with customer security policies.
• Participate in network upgrades, migrations, and projects.
• Collaborate with cross-functional teams to resolve network-related issues.
• Identify and resolve network-related issues using logical troubleshooting methodologies.
• Analyses network logs, packet captures, and performance metrics, Escalate complex issues to senior engineers.

If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you!

Your Future at Kyndryl
At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers - including new wireless and 5G technologies - not yet adopted by most companies.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 3 years of experience in Network support covering WAN technologies MPLS, SDWAN etc
• Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals.
• Experience with Cisco IOS and network management tools, Familiarity with WAN technologies (MPLS, VPNs).
• Monitor branch WAN links for availability, latency, and packet loss.
• Configure and troubleshoot network devices, including routers, switches, modems etc.
• Collaborate with telecom DC & DRC teams to resolve branches WAN-related issues
• Configure, monitor, and troubleshoot Cisco, Juniper, HP ant other OEM routers and switches.

Preferred Technical and Professional Experience

• CCNP or equivalent certification.
• Experience with SDWAN, and VPNs.
• Familiarity with ITIL or similar service management frameworks.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.