There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.

You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!

This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

Sound hands on experience 7+ years as a Batch Job Scheduler (aka Production Control Analyst) working in Mainframe and Distributed environments.

• Review change requests and deploy batch jobs (add/remove/modify) in

the Scheduler tool.

• Scheduling experience on Scheduler tool BMC CONTROL-M (TSO and Enterprise Manager GUI versions)

• Good knowledge of JCLs and PROCs

• Troubleshooting experience - job failures, hung jobs, and remote agent and re source issues, etc.

• Supporting and maintaining the Scheduling Platform, running on JP1, A-Auto, OPC, CONTROL-M (both TSO and Enterprise Manager GUI versions)

• Create/modify/maintain batch job schedules.

• Follow change control process for production job promotions.

• Identify and cleanup decommissioned jobs.

• Will be responsible to participate in Change Advisory Board (CAB) meetings and represent the Production Control team.

• Subject matter expert responsible for skilled Level 3 activities

• Resolve complicated issues escalated from Level 2 teams.

• Perform in-depth Root Cause Analysis (RCA) and support Problem Management activities.

• Handle Major Incidents and drive SWAT Calls implementing Risk.

• Implement Level 1 & 2 complex Changes.

• Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of operations through Shift Left Service delivery.

• Perform / Lead Audit and DR activities.

• Introduce Automation and CI (continuous improvement) (Eg. health checks, patching, minor repetitive changes)

• Perform trend analysis on tickets for improvement opportunities on alert

handling.

• Training / mentoring L2 analysts to groom further expertise.

• Cross-training other members of the team to build more breadth in coverage.

• Participate in training for new technologies as delivered by the ENG teams for support.

• Overseeing and participating in documentation maintenance

• Creation of documentation for each lesson learned by lower-level analysts to

utilize in training.

• Performing ticket quality analysis

• On-call escalation support and upkeep of On-Call Schedules

• Overseeing the creation of and sharing the weekly team roster for the team

• Knowing escalation paths and expectations for least impacts to business and clients

• Acknowledging change tasks for proper content

• Good documentation - written, communication and verbal skills.

• Work closely with various Application support, Development, and z/OS Support teams for their batch scheduling requirements.

Providing Root Cause Analysis (RCA) to determine the facts based on the

problem.

Preferred Technical and Professional Experience
Check each system for outstanding messages and or batch abends on a regular basis.
• Scan batch output to find actual cause of failure.
• Able Identify task or issues that can be improved and send ticket to correct team.
• Able to determine quickly the severity of a problem and make appropriate escalations.
• Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
• Strong analytical and problem-solving skills with high attention to detail

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.