Act as a liaison between Japanese-speaking clients and internal technical teams, ensuring clear communication and understanding. Provide IT support, troubleshooting, and solutions for technical issues related to software, hardware, networks, and systems. Translate technical documents, reports, and user manuals from Japanese to English and vice versa. Participate in IT projects that involve Japanese-speaking clients, ensuring that requirements are well understood and met. Collaborate with cross-functional teams (development, network, and support teams) to deliver quality IT services and solutions.

Provide training to team members in Japanese as necessary. Assist in creating and updating technical documentation, ensuring they are accessible in both Japanese and English.

This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Professional Experience

• At least 5 years of experience in IT industry with a focus on Bilingual proficiency in Japanese and English.
• Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting
• Hands-on experience with Excel, Macros, cloud technologies, databases, or programming languages is a plus.
• Experience with IT service management tools (e.g., ServiceNow, Jira).

Preferred Professional Experience

• Certifications in Japanese language proficiency JLPT N2 or above
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
• Experience in working with Japanese clients or in a multicultural team is preferred.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.