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Communications Engagement Specialist

AT Kyndryl
Kyndryl

Communications Engagement Specialist

Bangalore, India

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You'll be the driving force for every aspect of a program's success, and the "conductor" who orchestrates everyone's efforts to make beautiful music together. As the single point of contact to the client, you'll also be the living embodiment of Kyndryl's reputation every day.

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As Project Manager, you have command of a very full and detail-oriented calendar. You'll be constructing detailed project plans, managing teams, and leading meetings, status calls, and planning and cadence meetings. You will analyze and mitigate risks, manage finances, make sure the team has the right skills, then plan and delegate activity to hit deadlines, deliver on SLAs, and generally delight our clients. Of course, plans often evolve as a project unfolds, so you'll need to practice continuous structural thinking and take ownership for value delivery, not just task scheduling.

But as important as planning and organization are, communication is 90% of the job. You're the single point of contact with the client, partners, and all stakeholders, supporting them and ensuring they get what they need. You're also the bridge to every other team on the project, including both technical and account roles. The result is an exciting multicultural, often multilingual environment. Bottom line: You need to like interactions with other people and know how to be kind and empathetic but also assertive - and handle customer change requests with diplomacy.

You're going to be meeting a lot of people, networking, and forging relationships. Our "one team with the customer" concept means you'll develop especially strong partnerships with the client and elsewhere. Some projects or clients even involve "embedding" with the client at their location. This puts more visibility on you personally, but it also gives you more opportunity to add value to the relationship. This is one of the things Kyndryls love about working here. It's a great way to hone your service and people skills, and it lays the groundwork for career growth both laterally and vertically.

Responsibilities includes are executive communications to collaborate with senior executives to develop and execute communication plans that effectively convey key messages, promote transparency, and align with the organization's strategic goals. Draft speeches, presentations, and talking points for senior executives, ensuring consistent messaging and brand voice. Conduct research and gather information to support executive communication initiatives. Manage executive communication channels, such as newsletters, blogs, and internal announcements. Employee Engagement Design and implement employee engagement initiatives to foster a positive and inclusive work environment and develop and execute internal communication strategies that inform, engage, and motivate employees across various channels and plan and coordinate employee events, town halls, and other engagement activities and monitor employee feedback and sentiment, and propose actionable strategies for improvement. Internal Communications to create and implement an internal communications strategy that ensures consistent and timely information flow across the organization and develop and manage internal communication channels, including intranet, email newsletters, and digital signage and write and edit internal communications materials, including memos, announcements, and organizational updates and collaborate with cross-functional teams to gather information and ensure accurate and effective communication. Content Development to create compelling and engaging content for various communication channels, including written, visual, and multimedia formats and edit and proofread communication materials to ensure clarity, consistency, and alignment with the organization's tone and style and develop and maintain a content calendar to ensure timely delivery of communication initiatives and monitor industry trends and best practices in executive communications and employee engagement to continuously improve communication strategies.

Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavours of PM roles, so everyone can find the opportunity that suits them best.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

  • Proven experience in executive communications, employee engagement, or internal communications roles with 7-8 years of work experience in large matrix organizations, work experience with Global Capability Centers preferred
  • Excellent written and verbal communication skills, with exceptional attention to detail
  • Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with individuals at all levels of the organization
  • Demonstrated ability to develop and implement communication strategies that align with organizational goals
  • Proficiency in using communication tools and platforms, including intranet systems, design tools. email marketing software, and digital signage solutions and knowledge of best practices in employee engagement, internal communications, and change management
  • Ability to multitask and prioritize in a fast-paced, dynamic environment
  • Proficient in using relevant software applications, such as Microsoft Office Suite and content management systems

Preferred Technical and Professional Experience

  • MS Project or other Project Management software
  • Excellent written and verbal communication skills and ability to interact confidently with stakeholders of all levels
  • Bachelor's degree in communications, public relations, marketing, or a related field

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Bengaluru, Karnataka, India
Job ID: Kyndryl-R-24922
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Life Insurance
    • Dental Insurance
    • Health Reimbursement Account
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Remote Work Opportunities
    • Flexible Work Hours
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Professional Development

    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns