Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
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The Responsibilities Includes:
- Perform intermediate issue analysis and resolution.
- Identify root cause of issues.
- Respond to server alerts and system outages.
- Review vendor and knowledge base articles.
- Respond to critical monitoring alerts.
- Generate internal knowledge base articles and issue restoration scripts and maintain troubleshooting workflows.
- Perform basic server maintenance operational procedures.
- Manage user profiles and data.
- Generate requests for additional issues restoration scripts and knowledge base articles as necessary.
- Able to read built-in event logs for Windows and Citrix to do basic troubleshooting.
- Strong verbal/written communication skills to interact with team members, customers, management and support personnel (technical and non-technical)
- Work on technical problem identification and resolution, including responding
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
- Minimum 4 years' experience managing large scan Citrix environment
- on skills on configuring & troubleshooting Azure VDI and Azure cloud technologies.
- Implementing compute, storage and network services on Azure cloud platforms.
- Service consumption and its reporting, Cost management and its reporting, Dashboard and Integrations, Automation in reporting
- Manage and maintain Virtual Desktop Infrastructure (VDI) setups (e.g., XenDesktop, XenApp)
- Expert skills on troubleshooting cloud networks, middleware & cloud storage technologies.
- Security & Backup implementation and troubleshooting.
- Good Understanding of Networking and Security basics
- Certifications: Azure Administrator Level Certification (AZ 104), Azure Virtual Desktop Specialty AZ-140
Preferred Technical and Professional Experience
- With bachelor's degree or master's degree
- Preferably having Multiple technology skills years of experience managing accounts
- Hand on experience / understanding of automation through Ansible, Terraform is an added advantage.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.