Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The Strategy and Operations Manager will play a pivotal role in supporting the strategic alignment and operational efficiency of the Facilities Operations department. This role requires a proactive and analytical individual capable of managing multiple priorities in a dynamic, fast-paced environment.
Key Responsibilities:
- Provide comprehensive bid support by preparing and reviewing tender documents, ensuring compliance with organizational requirements.
- Support business growth initiatives through market analysis, identifying opportunities for expansion and improvement.
- Manage demand by forecasting and planning resource requirements in line with service delivery goals.
- Oversee capacity management to ensure optimal utilization of resources and facilities.
- Offer project management (PM) support as needed, assisting with planning, execution, and monitoring of projects.
- Act as an interface for data center (DC) strategy, aligning operational activities with the broader organizational strategy.
- Coordinate strategy business alignment, ensuring that operational plans are in sync with the company's strategic objectives.
- Manage and safeguard the 3-year plan/CTO Management & Plan, monitoring progress and making necessary adjustments to meet long-term goals.
- Coordinate delivery account activities, ensuring seamless operations and excellent customer service.
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Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
- Minimum of 3+ years of experience in operations management, strategy, or a related role required.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite and project management tools.
- Fluent in financial reporting basics
- Exceptional analytical, conceptual and creative thinking aptitude
- Strong organization and time management skills to balance and prioritize work
- Ability to manage a multi-stakeholder process
- Demonstrated ability to work within and lead a matrixed team across multiple geographies and time zones
- Ability to use own judgment and initiative in problem resolution
- Self-motivated and demonstrated ability to independently develop initiatives
- Program orientation, blending strategic thinking and detailed tactical planning
Preferred Skills and Experience:
- Bachelor's degree in business administration, Operations Management, or related field preferred.
- Real Estate Portfolio Management experience a plus.
- Data Center Portfolio Management experience a plus.
Japanese Language - Business Level or above
English Language - Business Level or above
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.