Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
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Key Responsibilities:
- Experience in supporting IBM AIX (6.1, 7.1, 7.2) and P-Series server technologies in a business infrastructure environment is a must.
- Experience of systems management using IBM Virtualisation technologies (VIO) is essential.
- Experience of supporting RHEL server technologies is essential. AIX or RHEL certifications relevant to systems administration would be preferable.
- Experience of administering and supporting multiple systems in a complex and distributed environment, including the day to day management of resources and issues.
- Experience of installing, configuring, and upgrading infrastructure systems; experience of NIM is desirable.
- To identify and take ownership of issues found and resolve at the earliest opportunity according to priority and impact. Investigate the root-cause of incidents and look to implement fixes where possible rather than workarounds.
- Identify & take ownership of issues and resolve them according to priority and impact.
- Investigate the root-cause of incidents and implement fixes rather than workarounds where possible.
- Follow change management processes as defined.
- Administer and support multiple systems in a complex and distributed environment, manage day-to-day resources and issues.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- Minimum 6 years plus experience is required in AIX domain.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Extensive experience with AIX operating systems and pServer hardware.
- Strong knowledge of UNIX/Linux system administration.
- Familiarity with virtualization technologies such as PowerVM.
- Experience with SAN/NAS storage administration.
Preferred Technical and Professional Experience
- Excellent problem-solving and communication skills.
- Relevant certifications (e.g., IBM Certified Advanced Technical Expert - Power Systems) are a plus.
- Proficiency in shell scripting and automation tools.
- Understanding of network protocols and services (TCP/IP, DNS, etc.).
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.