Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

The Sales Enablement Manager will join our Sales Team with responsibilities that include: quickly onboarding and equipping Sales team members for success, delivering impactful training programs, optimizing our sales methodology, identifying coaching opportunities, optimizing our sales resources, and most importantly, equipping our Sales leadership with actionable insights. We are looking for a Sales Enablement guru who can partner our VP of Sales to enable our Sales team to crush their goals.

You will be responsible for:

Understanding what makes a great Salesperson/Sales Leaders, by understanding their core competencies and skills and prioritizing which training programs should be delivered to up-level them

Spending regular field time with Sales and Sales Leadership to understand pain points, building deliverables to help meet needs.

Incorporating best practices of well-run enterprise sales cycles into regular and robust training programs to help our team get better at selling, beyond just getting better at product understanding

Intimately understanding our sales process, value proposition, and sales methodology and delivering on-going and constructive feedback to sales employees to make the team more effective

Creating and administering engaging trainings, both live and for placement in our LMS, by partnering closely with cross functional teams across the business

Partnering with Sales Leadership to ensure that all new members of the Sales team are enabled on how to sell Kustomer, which includes developing programs, content, and certification programming

Partnering with our Solutions Consultants and Product team members to ensure that all team members are kept up to date on our product enhancements, deliverables, and competitive intelligence

Keeping track of the latest of sales trends and approaches to develop “Tips and Tricks” to keep our sales team on top of their game

Reviewing and analyzing pipeline and performance data to identify problem areas and develop programs to tackle and resolve those areas

Working with leadership to plan impactful Sales events and trainings, including annual sales kickoff to ensure that we Align, Inspire, and Educate the Kustomer Sales team

Partnering with outsourced BDR leadership to assess and address gaps

May involve handling sensitive personal data.

You are somebody who has or is:

6+ years of experience working in a Sales Enablement or Training role at a B2B, high-growth company

A high degree of organization, time management, and attention to detail

Familiar with modern and creative approaches to learning, including experience with learning reinforcement and gamification

Exceptional writing and communication skills

Ability to problem solve on the fly

Self-starter mentality with a high degree of follow through - can own and take tasks through to completion

Interpersonal skills- ability to network inside the company and create relationships

Technically savvy with Sales Enablement software (Seismic, LMS Tools, Digital Curriculum building products) and G-Suite products (Calendar, Docs, Sheets, Slides/PowerPoint, etc.)

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.