Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About The Role

Get ready for an exhilarating ride as the Director of Sales for our dynamic team of talented account executives, fueled by the ambition to perfect every customer experience. Kustomer empowers businesses to operate with greater efficiency with intelligent tools such as AI and Automation, no code-configuration and a connected data platform.

As the Director of Sales, you'll be the driving force behind innovation and growth in our sales process, pipeline, training and deal management - crafting creative strategies, managing the sales juggernaut, and fine-tuning the art of deal-making for our large target accounts.

With every victory, your team will celebrate together, embracing the triumphs of closing those game-changing deals. You'll be at the helm of a group of superstars, each one pushing the boundaries of success. If you're ready to embark on an exciting journey of sales domination, where passion and enthusiasm collide, join us as the Director of Sales and unleash your potential for greatness. Let's ignite the spark and make those business dreams come true!

Your Responsibilities Include:

Lead and guide a team of individual sales contributors

Ensure consistent achievement of revenue and hiring targets, always upholding ethical practices

Develop new processes and adapt existing ones to promote repeatability, scalability, and overall success

Engage with Kustomer customers, offering valuable insights on how they can enhance their success using our technology portfolio

Conduct significant outbound activity, leveraging available sales tools

Recruit and hire top talent while providing career development and performance management to enable team members to meet or exceed quota

Establish a solid operating cadence, emphasizing pipeline, forecasting, deal review, sales execution, deployment, and revenue realization at both team and individual levels

Proactively and efficiently manage resources, collaborating with dedicated teams and executive staff to ensure successful outcomes for opportunities

Handle complex enterprise sales campaigns with multiple prospect engagement points

Align Kustomer’s overall solution with the customer’s business needs, challenges and technical requirements

Articulate and advocate the company’s vision and product positioning, securing strategic commercial commitments

Accurately forecast business on a quarterly basis

Your Qualifications:

Must have experience leading a team/calling on CX at some point during career.

Possess a minimum of 12+ years of formal sales leadership experience, demonstrating the ability to build and lead high-performance sales teams that consistently achieve outstanding results.

Proven track record in recruiting, nurturing, and leading professional sales teams

Demonstrated history of consistently surpassing sales KPIs, reflecting exceptional performance.

Experience in establishing territories and setting quotas effectively to drive sales growth.

Successful track record in recruiting and developing both leaders and individual contributors (ICs) within high-growth companies.

Exceptional communication and presentation skills, enabling effective communication at the C suite level.

Embody integrity and adopt a "lead by example" leadership approach.

Exhibit humility and an insatiable intellectual curiosity, valuing continuous learning over being the sole expert in the room.

Strongly believe in a metrics-driven approach to sales success and have a proven history of implementing this belief to achieve remarkable outcomes.

Possess extensive experience in Enterprise Sales and strategic customer development.

Demonstrated ability to close large, complex deals across various industries

Proven expertise in creating and executing quarterly and annual business plans.

Track record of accurate forecasting and providing comprehensive business reports.

Substantial experience in selling disruptive technology within targeted markets.

Proficiency in working with SalesForce and other sales-oriented tracking tools.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.