JOB DESCRIPTION

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Deli department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates while communicating company, department, and job specific information.
• Collaborate with associates to promote teamwork and encourage accomplishment of goals/standards.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated. Inform customers of deli specials and recommend deli items to them to ensure they get the products they want and need.
• Gain and maintain knowledge of products sold within the department.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink; Slice deli meats and cheeses using proper deli equipment.
• Use all equipment in deli such as the fryer, rotisserie, heat lamps, and ovens according to company guidelines.
• Partner with store management to develop and implement a department business plan to achieve desired results.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines: Prepare foods according to the food temperature logs and follow cooking instructions; Ensure proper temperatures in cases and coolers are maintained and recorded.
• Reinforce safety programs by complying with safety procedures and identify and notify store management of unsafe conditions.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handlers permit, once employed

• High school diploma or equivalent
• Management experience
• Retail experience
• Deli experience
• Second language: speaking, reading and/or writing