JOB DESCRIPTION

Manage the day to day operation of the bistro department to promote sales and exceed customer expectations. Implement all company and division policies to achieve maximum sales and profits in the Bistro department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Train and schedule employees so that customers are consistently provided with prompt, courteous service.
• Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, accidents, and questions.
• Operate equipment (e.g., slicer, knives) according to company guidelines.
• Keep department temperature logs accurately updated and maintained; train and follow up with Bistro clerks on temperature logs to guarantee accurately recorded temperatures.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner while managing associates and organizing workloads.
• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.
• Give special attention to eye-appealing displays, correct and legible pricing, store security, and cleanliness.
• Maintain adequate stock and supplies through proper ordering to meet shrink goals; use proper rotation.
• Maintain and submit required records and reports and use them effectively.
• Insure all work complies with company standards relating to sanitation and safety.
• Maintain flexibility to work any shift.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Effective written and oral communication skills
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers
• Possess abilities and skills for effective production, merchandising and customer service related to sale of merchandise
• Understand all key components of department operations
• Knowledge of applicable laws and regulations related to employment practices, safety, and food handling
• Thorough knowledge of all phases of bistro operation and experience working in all areas of bistro

• Bistro work experience or similar experience
• Past work record reflects dependability and integrity