JOB DESCRIPTION
Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Monitors total department conditions and follows through to maintain standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
- Increase sales through effective marketing and merchandising of products in the Department.
- Assist in supervision and direction of department personnel to ensure quality customer service.
- Delegate job assignments and responsibilities to associates in accordance with duty rosters.
- Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
- Monitor code dates and product rotation, removes out of code product.
- Holds personnel in department accountable for their job assignments and responsibilities.
- Writes department schedules, coordinating requests and bids and business needs.
- Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
- Maintain customer service area and equipment in a clean and appealing manner.
- Demonstrate Customer 1st Behavior when taking care of customer needs.
- Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
- Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)
- Follow store policies and procedures for operational flow at each station.
- Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
- Present one's self professionally and demonstrate clear communication with all customer and partner interactions.
- Perform equipment maintenance in accordance with preventative maintenance checklist.
- Follow cash handling and register policies.
- Follow inventory stocking and recording guidelines.
- Able to effectively communicate with customers and associates.
- Be prompt, tactful, calm, courteous, and professional in all interactions.
- Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
- Perform any and all duties as assigned.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation
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QUALIFICATIONS
Minimum
- Willing and available to work weekends and holidays as needed
- Effective written and oral communication skills.
- Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
- Must be a trained and certified barista.
Desired
- Past work record reflects dependability and integrity.
- Prior food handling.
- Supervisory skills.
ABOUT US
\n Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we're proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.\n
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\n As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.\n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.\n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our City Market family!\n
ABOUT THE TEAM
Jobs at City Market: Thefinal rate of pay is determined at store level based on prior equivalent work experience.
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
- Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
- Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
- Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance
- Associate discount
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career