JOB DESCRIPTION
Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Monitors total department conditions and follows through to maintain standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
- Increase sales through effective marketing and merchandising of products in the Department.
- Assist in supervision and direction of department personnel to ensure quality customer service.
- Delegate job assignments and responsibilities to associates in accordance with duty rosters.
- Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
- Monitor code dates and product rotation, removes out of code product.
- Holds personnel in department accountable for their job assignments and responsibilities.
- Writes department schedules, coordinating requests and bids and business needs.
- Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
- Maintain customer service area and equipment in a clean and appealing manner.
- Demonstrate Customer 1st Behavior when taking care of customer needs.
- Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
- Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)
- Follow store policies and procedures for operational flow at each station.
- Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
- Present one's self professionally and demonstrate clear communication with all customer and partner interactions.
- Perform equipment maintenance in accordance with preventative maintenance checklist.
- Follow cash handling and register policies.
- Follow inventory stocking and recording guidelines.
- Able to effectively communicate with customers and associates.
- Be prompt, tactful, calm, courteous, and professional in all interactions.
- Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
- Perform any and all duties as assigned.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation
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QUALIFICATIONS
Minimum
- Willing and available to work weekends and holidays as needed
- Effective written and oral communication skills.
- Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
- Must be a trained and certified barista.
Desired
- Past work record reflects dependability and integrity.
- Prior food handling.
- Supervisory skills.
ABOUT US
\n Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska. \n
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\n As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. \n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. \n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family! \n
ABOUT THE TEAM
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. Our associates receive comprehensive benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Based in Portland, Oregon with nearly 130 stores across the United States, Fred Meyer Jewelers offers employment opportunities in Sales, Store Management, District Supervision as well as opportunities in our division office in merchandise, store operations, marketing, eCommerce and administrative support. We are always searching for individuals who share our vision to be the jewelry of choice for all of life's occasions. If you want to deliver the friendliest jewelry experience, conveniently located where you already shop, you have found a home and the right opportunity with Fred Meyer Jewelers. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits
- Participation in a 401(k) plan, subject to certain eligibility requirements
- Group term life insurance eligible
- Eligible for commission and other incentives based on sales goals
- Associate discounts on jewelry and in host store
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career
We want the best for our associates and customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!