JOB DESCRIPTION
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Coffee kiosk. Support the Deli Manager in the day-to-day functions of the kiosk operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others
RESPONSIBILITIES
- Promote trust and respect among associates
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- Communicate company, department, and job specific information to associates
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Assist in establishing performance goals for department and empower associates to meet or exceed targets
- Develop adequate scheduling to manage customer volume throughout hours of operation
- Assist in Training and developing associates on performance of their job and participate in the performance appraisal process
- Adhere to all local, state and federal laws, and company guidelines
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Offer product samples to help customers discover new items or products they inquire about
- Offers customers demonstrations and samples using brewing equipment
- Provides quality beverages consistently for all customers
- Create and prepare drinks for customers ensuring they meet Company standards
- Display a positive attitude
- Assist in developing and implementing a department business plan to achieve desired results
- Assist in creating and executing sales promotions in partnership with store management
- Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the kiosk
- Assist in implementing the period promotional plan for the department
- Stay current with present, future, seasonal and special ads
- Monitor and control expenses for the department
- Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
- Assist in planning, organizing and supervising the inventory process
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Notify management of customer or employee accidents
- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- High school education or equivalent
- Effective communication skills
- Knowledge of basic math
- Ability to handle stressful situations
- Current food handlers permit once employed
Desired
- Management experience preferred
- Second language (speaking, reading and/or writing)
ABOUT US
\n Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon. \n
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\n As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. \n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. \n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our QFC family! \n
ABOUT THE TEAM
The final rate of pay is determined at store level based on prior equivalent work experience.
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
- Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
- Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
- Potentially bonus eligible depending on varying criteria by location
- Associate discounts
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!