JOB DESCRIPTION
Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Support company Health and Wellness initiatives
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- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the companys policies regarding HIPPA
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Responsible for administering vaccinations, point of care testing, completing Technician Product Verification, and other advanced pharmacy technician duties as allowed by state law
- Assist pharmacist in all responsibilities except those that require a pharmacists professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Provide day-to-day training support for pharmacy associates and encourage, monitor, and assist new techs through the technician training program
- Ensure execution of department standards by leading by example
- Serve as an alternative representative for store-wide meetings/huddles
- Support workflow and pharmacist over-sight through shift leadership, delegating station rotation and best solutions to any issues that may arise
- Act as pharmacy safety subject matter expert by being able to recognize areas of opportunity and coach to correctness as appropriate
- Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
- Must be willing and able to adequately perform all essential job functions and tasks of a Pharmacy Certified Technician
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- High School Diploma or GED
- Must be at least 18 years of age
- Completion of company-approved Technician Product Verification program and ongoing maintenance requirements as allowed by state law
- Completion of company-approved Point of Care training program and ongoing maintenance requirements as allowed by state law
- Completion of company-approved practical immunization training program and ongoing maintenance requirements
- Active enrollment in American Heart Association Basic Life Support course
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Excellent oral/written communication skills
- Self-motivated, able to organize, prioritize, plan and meet deadlines
- Proven attention to detail and stellar customer service skills
- Completion of national and/or state registration, certification or licensure depending upon state requirements
Desired
- 1 year of previous experience in a management or supervisory role