JOB DESCRIPTION
Position Summary:
Under the day to day direction of the on-duty Nurse Practitioner/Physician Assistant, the general purpose of the Patient Care Technician (PCT) position is to maximize patient flow through the clinic while providing a Stellar Patient Experience. Responsible for performing all the appropriate administrative tasks, including EMR documentation, in accordance with company policy. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
RESPONSIBILITIES
- Assist in maintaining a "365 day survey-ready" environment as required to maintain Joint Commission Accreditation.
- Greet any customers or potential patients while in the front area or near the clinic.
- Clean and organize the clinic space daily. This includes, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture.
- Answer questions, following HIPAA guidelines while in the front area.
- Utilize the Patient Care Technician PERK system.
- Determine method of payment, describing the options, prompt pay or filing with one of our accepted insurance plans.
- Copy government issued identification for all patients.
- Copy insurance card if the patient selects for insurance to be filed.
- Escort the patient to the exam room and determine the patient's chief complaint.
- Consult with the provider for questions related to scope of services (i.e. what is in scope or out of scope).
- Complete the registration process, placing the patient under the respective appointment book for the provider on duty.
- Scanning all appropriate documents, alert the provider if they need to complete the scanning.
- Collect payments and log in the EMR.
- Obtain vital signs and enter the data in the EMR in designated clinics with completed competencies.
- Continue to process the patients in the waiting area moving patients back to waiting area after obtaining vital signs and initial history. *
- Depending on patient complaint assist the provider within specified protocols, with obtaining specimens, e.g., strep, influenza, mono, urinalysis, etc.
- Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
- Answer phones, responds to questions, and return calls as necessary.
- Participate in off site events as needed.
- Participate in monthly screening events. Prepare supplies for event, registering patients, etc.
- Put together weekly order for supplies for provider's approval.
- Prepare packages and mail for shipping.
- Travel to designated clinics within a specified geographic area.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
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QUALIFICATIONS
Minimum
- High School Diploma or GED
- Basic computer skills
- Excellent customer service, organizational, and task-management skills
- Ability to work cooperatively in a team-based environment
- Ability to travel independently as needed.
- Basic math skills
ABOUT US
At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities. If you have a passion for helping others, we want to hear from you! Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who all work as a team to supply high-quality, affordable healthcare found in convenient retail settings. The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education. Here, people matter. That's why we strive to supply the ingredients you need to create your own recipe for success at work and in life. We help feed your future by supplying the value and care you need to grow. So, whether you're looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development- we have you covered. We are always looking for extraordinary talent to join our growing team!
ABOUT THE TEAM
The Little Clinic Jobs: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
- Participation in a 401(k) plan, subject to certain eligibility requirements
- Group term life insurance eligible
- Associate discounts
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!