JOB DESCRIPTION
Perform duties to coordinate infusion schedules between patients and nursing agencies, and document related activities to patient charts, working within the limits of prescribed routines. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
- Initiate and receive telephone calls with nursing and/or home health agencies to coordinate infusion nurse visit schedules for home patients
- Coordinate schedules for office-based infusions with physicians offices
- Document patient outcomes and required follow-up on patient charts in keeping with standards and policies
- Update other departments with patient-related interests on the status of nursing schedules
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- Assist to validate nursing invoices from agencies for accuracy related to billable hours as scheduled and documented on patient charts
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
- Perform other related duties as assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- High School Diploma or GED
- 1 year experience in customer service or related area
- Proven skills in Microsoft Office Suite including Word and Excel
- Demonstrated strengths in communication skills including active listening, speaking, and writing and follow standards, policies and disciplines for telephone etiquette
- Demonstrated ability to maintain focus and attention to detail in high-volume working environment
Desired
- Fluent in Spanish; read, write, and speak
- Knowledge of CPR+ software
ABOUT US
\n From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. \n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. \n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! \n