JOB DESCRIPTION
Efficiently and accurately schedule providers for the assigned Kroger Health region taking direction and guidance on appropriate scheduling practices from Health & Wellness Administrative Manager. Provide administrative support for the Kroger Health regional team. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Complete scheduling processes by applying critical thinking skills to properly staff all stores with required providers during operating hours or for other events as needed
- Engage manager when scheduling conflicts arise, offering solutions or providing documentation of any ongoing scheduling issues with a provider or location
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- Communicate regularly with members of the Kroger Health team including pharmacy practice coordinators, operations specialists, and pharmacists
- Work with applicable departments in maintaining associate records and ensuring records are appropriately retained
- Provide day-to-day administrative support for Kroger Health team, staff, and stores
- Help coordinate training events/activities
- Produce and assemble materials and documents needed for meetings, training sessions, presentations and other day-to-day needs
- Complete any tasks required to assure schedules are forecasted, written, and staffed
- Provide reporting for associates lagging in training based on current policies and procedures and best practices pertaining to training for Kroger Health associates
- Plan and support training of Kroger Health associates
- Attend recruiting events, appropriately representing Kroger Health in presentation and attitude
- Provide customer service that makes both internal and external customers feel welcome, important and appreciated
- Provide backup to Health & Wellness admin support
- Support regulatory compliance of all pharmacy locations at the direction of the corporate compliance department
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- High School Diploma or GED
- Proficient in Microsoft Office
- Ability to learn and operate Kroger programs and systems
- Excellent administrative, communication, and organizational skill with high attention to detail
- Exceptional customer service skills
- Ability to write routine reports/correspondence
- Excellent oral/written communication skills
Desired
- Any experience in administrative support role
- Any experience in customer service/retail environment
- Nationally Certified Pharmacy Technician