JOB DESCRIPTION
Manage all aspects of the Fuel Center which includes maximizing sales, enhancing margin, controlling expenses, compliance documentation, and reducing shrink within the section. Direct and supervise all functions, duties and activities for the Fuel department. Support the day-to-day functions of the Fuel operations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Deliver excellent customer service; respond to customer requests, comments, or complaints
- Maintain compliance with all corporate and divisional merchandising, operational standards/requirements, including recovery, fixture usage/maintenance, signing, ticketing/tagging, and safety
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- Perform cashier functions; including opening/closing register, ringing sales, completing tender transactions, making money drops
- Train new Fuel Center associates
- Order merchandise and supplies for the department; control department inventory levels
- Review daily sales and scan audits
- Assist in the inventory process
- Oversee fuel delivery and documentation of fuel inventory
- Maintain compliance with the shrink control guidelines related to inventory, pricing, theft, merchandising and paperwork
- Monitor customer service skills of kiosk clerks and provide guidance as needed
- Verify kiosk sanitation standards are met
- Verify safety standards are being met and that safety equipment is available and in working order
- Clean up spills; complete fuel spill report
- Perform fuel surveys daily
- Maintain knowledge of emergency phone numbers and procedures
- Verify store is following provided pricing strategy
- Coach and develop associates on the performance of their duties; participate in performance reviews and provide feedback
- Adhere to all local, state and federal laws, and company guidelines
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- 6 months of related experience
- Familiarity with industry/technical terms and processes
- Exceptional customer service skills
- Ability to work in a fast-paced environment
- Basic math skills (i.e., counting, addition, and subtraction)
- Strong attention to detail
Desired
- Any leadership experience