JOB DESCRIPTION
Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
RESPONSIBILITIES
- Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
- Be perceptive and handle customer complaints.
- Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
- Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
- Provide active support of our Customer 1st culture.
- Plan, organize, direct and control the activities of the Floral Department.
- Direct the receiving, storing, pricing, and merchandising of all floral products.
- Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
- Maintain and submit required records and reports and use them effectively.
- Maintain effective and good house cleaning in all areas
- Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
- Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
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QUALIFICATIONS
Minimum
- Willing to work weekends and holidays.
- Effective written and verbal communication skills.
- Ability to make intelligent decisions quickly.
- Strong Florist Transworld Delivery computer and organizational skills.
- Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
- Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
- Understanding of all key components of department operations.
- Working knowledge of floral arrangement and care of plants and cut flowers.
- Adept at communication with employees, customers, and supervision.
Desired
- Past work record reflects dependability and integrity.
- Prior Floral experience.
- Supervisory skills.
ABOUT US
\n Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we're proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.\n
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\n As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.\n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.\n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our City Market family!\n
ABOUT THE TEAM
Jobs at City Market: Thefinal rate of pay is determined at store level based on prior equivalent work experience.
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
- Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
- Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
- Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance
- Associate discount
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career