JOB DESCRIPTION

Position Summary:

Under the day to day direction of the on-duty Nurse Practitioner/Physician Assistant, position is responsible for maximize patient flow through the clinic while providing an excellent patient experience. Responsible for performing all the appropriate clinical and administrative tasks, including EMR documentation, in accordance with company policy. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Assist in maintaining a "365 day survey-ready" environment as required for maintaining Joint Commission Accreditation.
• Collect patient's health information and medical history
• Relay information between patients and providers
• Conduct biometric screenings
• Administer flu and pneumonia immunizations prescribed by the Provider
• Assist the provider within specified protocols for obtaining specimens, e.g., strep, influenza, mono, urinalysis.
• Escort the patient to the exam room and determine the patient's chief complaint.
• Consult with the provider for questions related to scope of services (i.e. what is in scope or out of scope).
• Greet any customers or potential patients while in the front area or near the clinic.
• Clean and organize the clinic space daily. This includes, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture.
• Answer questions, following HIPAA guidelines while in the front area.
• Utilize the PERK system.
• Determine method of payment, describing the options, prompt pay or filing with one of our accepted insurance plans.
• Copy insurance card if the patient selects for insurance to be filed.
• Complete the registration process, placing the patient under the respective appointment book for the provider on duty.
• Scanning all appropriate documents, alert the provider if they need to complete the scanning.
• Collect payments and log in the EMR.
• Continue to process the patients in the waiting area moving patients back to waiting area after obtaining vital signs and initial history.
• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
• Answer phones, responds to questions, and return calls as necessary.
• Participate in off site events as needed.
• Participate in monthly screening events. Prepare supplies for event, registering patients, etc.
• Put together weekly order for supplies for provider's approval.
• Prepare packages and mail for shipping.
• Travel to designated clinics within a specified geographic area.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Current and valid LPN or LVN license
• Basic computer skills
• Excellent customer service, organizational, and task-management skills
• Ability to work cooperatively in a team-based environment
• Ability to travel independently as needed.
• Basic math skills