JOB DESCRIPTION
Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
- Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
- Empowering associates to create a simple, fresh and inspired shopping experience for every customer
- Prioritizing and planning work activities by using time efficiently
- Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
- Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
- Ensure new associates are properly oriented to the department and understand the benefits of working
- Being committed to the company's customer and associate promise
- Supporting the Customer 1st team
- Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
- Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
- Executing on all action plans and daily priorities including performance goals and best practices
- Adherence to all food safety regulations and guidelines
- Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
- Staying current with present, future, seasonal, and special ads
- Promoting corporate brands to customers and ensuring associates are educated
- Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
- Providing appropriate, actionable feedback to help teams and individuals grow
- Help associate identify how their work aligns with key store initiatives
- Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
- Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary
- Creating/executing sales promotions in partnership with store management
- Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
- Assisting store management in preparing the store/department budget and conducting profit and loss reviews
- Taking appropriate action on all financial reports
- Developing/implementing a department business plan to achieve desired results
- Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
- Must be able to perform the essential functions of this position with or without reasonable accommodations
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QUALIFICATIONS
Minimum
- Effective communication/customer service skills
- Knowledge of basic math
- Ability to handle stressful situations
- Ability to lead other associates
- Flexibility in work schedule
- Successful completion of basic and supervisory skills
ABOUT US
\n Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we're proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.\n
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\n As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.\n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.\n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our City Market family!\n
ABOUT THE TEAM
Jobs at City Market: Thefinal rate of pay is determined at store level based on prior equivalent work experience.
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
- Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
- Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
- Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance
- Associate discount
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career