JOB DESCRIPTION

Manage the department to ensure an unprecedented dining experience for the customer. Plan, organize, train and direct Chinese Kitchen associates; perform production and customer service functions; maximize store sales and profits by promoting sales and focusing on quality and freshness. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Organize work; train and schedule associates to consistently provide customers with prompt, courteous service.
• Respond tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, accidents and questions.
• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.
• Perform and direct others in pricing and displaying merchandise, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Operate equipment (e.g., knives, slicing equipment) according to company guidelines.
• Implement company programs and adhere to company policies and procedures.
• Provide input on department budgets, goals and results; maximize department and store sales and profits.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and display areas to ensure they are clean and up to sanitary standards.
• Update and maintain department temperature logs; train and follow up with Chinese Kitchen clerks on temperature logs to guarantee accurately recorded temperatures.
• Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.
• Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours; receive phone calls and/or report to work to resolve the emergency. Maintain flexibility to work any shift, including weekends.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Strong written and oral communication skills
• Demonstrated aptitude for managing people, organizing workloads and making intelligent decisions quickly
• Demonstrated ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
• Strong personal initiative and follow through to completion
• Friendly, approachable and outgoing demeanor with the ability to work as part of a team in a fast-paced environment
• Demonstrated ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers
• Ability to read/interpret documents (e.g., training manuals)
• Knowledge of applicable laws and regulations related to employment practices and safety compliance

• Thorough knowledge and experience in all phases of Chinese Kitchen operation
• Understand all key components of department operations and possess knowledge of applicable laws and regulations related to employment practices and safety