Overview
Konica Minolta currently has an exciting opportunity for a Service Delivery Manager!
The objective of the Service Delivery Manager is to manage, grow and develop a loyal, satisfied and appropriately skilled engineering team. The Service Delivery Manager is responsible for the overall productivity and quality of work for their assigned team(s) and works to ensure that each of their team members have the skills and tools needed to be successful and addresses/expedites escalations when necessary. The Service Delivery Manager works closely with various departments and Client account stakeholders to ensure consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise. The Service Delivery Manager coordinates activities with the various matrixed functional leaders within All Covered to ensure alignment and effectiveness.
Want more jobs like this?
Get Computer and IT jobs in Detroit, MI delivered to your inbox every week.
Responsibilities
Manage a team of Engineers with a focus on:
- Business and Financial Management
- Growth Focus (for both Revenue and Profit)
- Acquisition Integration Planning
- Cost Planning and Management of Engineering resources
- Training cost Management Sales Management
- Participate in proposal Development, Review and Sign-Off
- Provide Sales support
- Opportunity Identification within the Client base Market Development Activities
- Participate in development of "Go-To Market" strategy for location
- Assist with development and ensure the adoption of Best Practices
- Assist with development of training curriculums
- Attendance at Industry networking events
- Develop strong relationship with local Konica Minolta Business Solutions teams and resources
- Interface with Corporate Sales, Marketing and Practice functions
- Client Relationship Management
- Client retention and satisfaction
- Work closely with Region teams on Client profitability
- Contracted/Project revenue and realized rate IT strategy and consulting (Projects)
- Interface with Corporate Sales, Engineering and Operations
- Functions Engineering and Service Delivery
- Manager of 8-12 engineering resources
- Responsible for Service Delivery quality to the clients in the location
- Partner with Region Leadership to evolve and optimize delivery model
- Local staff planning/execution
- Local performance coaching and counseling
- Local performance reviews/career development
- Responsible for executing on executive and company driven strategies with local team
- Local quality Service Delivery
- Work closely with Principal Engineer and Training Manager to execute required training plans
- Responsible for employee wellness of local team
Qualifications
- BA or BS degree or equivalent combination of relevant education and experience
- 5+ years of work experience in technology, people management, technology consulting, and multiple operating systems network engineering/administration experience
- Management/leadership past experience, managing dispersed and/or Remote teams
- Proven success at building and working as part of a team
- Proven dedication to enabling quality through continuous improvement
- Exhibits strong coaching, decision making and leadership skills
- Previous I.T. consulting across multiple clients is strongly preferred
- Able to explain and guide clients through technical issues.
- Excellent verbal and written communication skills.
- Possess valid drivers' license
- Ability to multi-task and manage multiple priorities
- Must be able to learn new concepts, applications and technologies quickly
- Have an entrepreneurial spirit, is a self-starter, and thinks outside of the box
- Ability to deal with changing priorities to complete tasks in a short period of time
- Exceptional organizational and time management skills
- Solid commitment to customer service with good initiative and follow-through
#dice
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.