Overview

Konica Minolta currently has an exciting opportunity for a DS Professional Services Engineer!

The goal of the DSPS Field Engineer will be to provide the network installation and support of print/scan devices and associated supported software. This person will work closely with sales representatives, field service technicians, and internal teams to ensure a high level of quality and communication. The candidate should be an independent producer and willing to accept challenges on a daily basis.

Responsibilities

• Be a connected products technical support and training resource for clients, sales executives and field service technicians through continuous training and development of his/her own skill set
• Ensure complete and successful installation of network connected products
• Manage the installation process including equipment/software setup, testing, installation, user training and support, and necessary follow up communication and documentation
• Effectively utilize team resources (sales, engineering, internal and/or vendor technical support) to ensure successful installation and support of connected products
• Act as secondary coverage for a geographic region between NY and ME, requiring travel on a regular basis
• Other duties may be assigned

• External:
  • Clients
  • End Users/IT Personnel
  • Technicians
  • Vendors
• Internal:
  • Field Document Sales Executives
  • Networking Support Team
  • Field Service Management Team
  • Sales Administration/Scheduling

• The candidate must have the ability to maintain professionalism while balancing multiple tasks in a fast paced team environment
• Ability to stay focused on numerous customer issues simultaneously
• Each support incident is potentially a new challenge with a new set of people and frustrations
• Ability to learn new technologies quickly, often from reading manuals, web searches, extrapolating from prior experiences and working directly with manufacturers
• Regional travel is required on a regular basis

• High school diploma or general education degree (GED) and one to three years related experience and/or training.

• Problem Solving:
  • Resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Does not stop at the first answer
  • Investigates the issue thoroughly
• Leadership:
  • Exhibits confidence in self and others
  • Inspires and motivates others to perform well
  • Accepts feedback from others
  • Gives appropriate recognition to others
• Professionalism:
  • Approaches others in a tactful manner, applies feedback to improve performance
  • Reacts well under pressure
  • Treats others with respect and consideration regardless of their status or position
  • Accepts responsibility for own actions
  • Follows through on commitments
  • Looks for ways to improve and promote quality
• Composure:
  • Maintains focus when handling difficult or challenging customers
  • Handles pressure and stress maturely
• Customer Focus:
  • Acts with customers in mind
  • Dedicated to meeting internal and external customer expectations
• Communication:
  • Listens to the needs of each customer (both internal and external) and clearly shares their needs with the appropriate group
• Team Work:
  • Balances team and individual responsibilities
  • Gives and welcomes constructive feedback
  • Contributes to the group with a positive attitude
• Organizational Support:
  • Completes tasks accurately and on time
  • Follows guidelines of policy and procedure
• Quality:
  • Demonstrates accuracy and thoroughness with tasks
  • Looks for ways to improve our processes, always focusing on quality
  • Applies feedback to improve performance
• Technical Learning
  • Assesses own strengths and weaknesses
  • Pursues training and development opportunities
  • Strives to continuously build knowledge and skills
  • Shares expertise with others
• Language Skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Demonstration of excellent customer service skills
  • Ability to effectively present information in one-on-one and small group situation to clients and other employees of the organization via phone and in person
• Computer Skills
  • Must be proficient with PCs, including hardware and software.
  • Experience with network print and scan devices -
    • Network Operating Systems (Windows Server 2003/2008/2012)
    • Workstation Operating Systems (Windows XP, Vista, 7, 8, Mac OS)
    • Software (Microsoft Office, Office 365, Open Office, Adobe)
    • Basic knowledge of routers, switches, and networking protocols.
    • Networking knowledge and certifications are highly desirable.
    • Must have inherent troubleshooting skills-the ability to isolate problems and their source quickly through logical deduction.