• Achievement of Center Metrics

• Staff Scheduling/Monitoring

• Oversee Temporary StaffingOther essential job functions include, but are not limited to the following:

• Work closely with staff to help resolve any Production team issues

• Keep track of, address, and appropriately escalate issues that arise with any customers and projects

• Monitor project deadlines and keep the IIM BPO Processing Center Manager informed of any potential issues

• Train/educate team on Production skills needed, as well as on project-specific tasks

• Monitor performance metrics and keep the IIM BPO Processing Center Manager informed of any potential issues

• Maintain and adjust the Production staff schedule to achieve standard efficiency

• Perform other duties as assigned

Qualifications

Education Requirements

• Two- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience preferred

Experience Requirements

• Minimum one year of experience in BPO Services or a related industry
• Experience identifying and communicating business process improvements
• Experience servicing internal and external customers
• Experience working with external vendors/ partners
• Excellent interpersonal and communications skills
• Strong listening skills; ability to understand customers' needs and equate them to KMBS ECM BPO Services
• Ability to execute within a team structure
• Ability to collaborate with internal partners and external vendors
• Strong knowledge of the BPO capture software
• Knowledge of Business Process Outsource, back-file and day forward scanning preferred
• Strong knowledge of Microsoft Word and Excel

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.