Overview

Get Hired, Get PAID!

Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on start date and additional $500 increments paid at 3 months and 6 months!

*(Employee must hit 3 months and 6 months of hire to receive additional pay-outs)

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people?

Konica Minolta currently has an exciting opportunity for a Production Systems Professional!

The technician will be responsible for installation, on-site repair and maintenance of our analog and digital copiers, facsimiles, multifunctional and connected digital products.

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Require to accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

• 3 to 5 years of experience performing maintenance on production print equipment.
• Minimum of a High School diploma or GED required. Technical School training preferred.
• Familiar with printing from common business applications and graphics programs.
• A+ and Net+ certification or equivalent experience.
• Demonstrated electro-mechanical, digital electronic, and PC expertise.
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have reliable transportation and a valid driver's license.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must be able to travel locally on a daily basis to various customer sites.
• Excellent verbal, written, and interpersonal skills.
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Ability to be work independently with very little supervision.

• Outward Associate
• Outward Professional
• Outward Expert - Office Solutions
• Outward Expert - Network
• Outward Expert - Color
• KMBS Controller (Emperon)
• Classroom

• • Minimum of High School diploma or GED required, Technical School training preferred.
  • 4+ years experience related to technical/repair of business equipment.
  • Certified on N+ or equivalent. Additional IT certifications or training are a plus.