Overview
SymQuest, a Konica Minolta Company, is looking for a highly motivated, customer centric individual to join out Networked Solutions (Connectivity) team. This candidate will provide technical installation and post installation support services to our clients across our Vermont and New Hampshire region. Client satisfaction is the core to our business, and as a Networked Solutions Engineer, you will leverage your strong customer service, communication and technical skills to provide an exceptional experience for our clients. You will be working in a fast-paced, highly collaborative and dynamic environment dealing with innovative technologies from a unique and evolving industry. The candidate should be an independent producer and willing to accept challenges on a daily basis.
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The goal of the Networked Solutions Field/Remote Engineer will be to provide the network installation and support of connected devices and associated software solutions. This person will work closely with sales representatives, field service technicians, and internal teams to ensure a high level of quality of satisfaction.
Responsibilities
- Provide onsite and remote based installation and configuration for supported connected devices and software solutions on client's networks.
- Provide troubleshooting and integration support for a variety of networked hardware
and software solutions we offer our clients. - Solution integration will require you to have basic knowledge of server administration,
Active Directory, Microsoft Exchange, Office 365, Citrix, GSuite, all the way to the end-
user's workstation. - Manage the installation process including equipment/software setup, testing, installation, user training and support, and necessary follow up communication and documentation
- Diagnosing, troubleshooting and resolving high priority/complex issues from clients and internal team requests.
- Effectively utilize team resources (sales, engineering, internal and/or vendor technical
support) to ensure successful installation and support of connected products. - Creating and maintaining knowledge articles for new and existing issues/procedures
- Accurately & timely logging of problems & resolutions for assigned tickets in CRM tool
- Contribute to enhancing existing networking solutions and always be looking for the
next innovative idea relating to the industry. - Providing consultative pre-sales services to our clients to assist sales when needed.
- Travel is required to visit onsite clients.
- Act as secondary coverage for a geographic region between NY and ME, requiring travel when needed.
Qualifications
- High school diploma or general education degree (GED)
- One to three years related experience and/or training. Field Service Technicians
- Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Demonstration of excellent customer service skills; Ability to effectively present information in one-on-one and small group situation to clients and other employees of the organization
via phone and in person.
Technology Skills
- Must be proficient with PCs, including hardware and software.
- Experience with latest operating systems.
- Network Operating Systems (Windows Server)
- Workstation Operating Systems (Windows 7, 10 and Mac OS)
- Basic knowledge of routers and switches.
- Networking knowledge and certifications are highly desirable.
- Must have inherent troubleshooting skills-the ability to isolate problems and their source quickly through logical deduction.
- Experience with printers, scanners and multifunctional devices is considered an asset.
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.